物流政策

COVID-19: At this time, Big Green Organic Foods will not accept returns for unopened and unused products due to COVID-19 for the safety of our staff and environment. Please expect a delay up to 3-5 business days. We appreciate your understanding and support. 

 

Big Green Organic Foods offers free (contiguous US only) shipping via UPS Ground, USPS, or FedEx on orders of $75 or more. Orders below $75 will incur a shipping fee of the carrier of your choice.

 

International Shipping

All international orders are non-refundable & final sale.

At this time, because of high shipping fees, we only offer international shipping to Canada. We also offer free shipping on orders of $200 or more. Duties and taxes are the responsibility of the customer and will be due at the time of delivery. If you do not pay the fees, your package will be returned to Big Green Organic Food and we will refund you the cost of the order excluding shipping.

If your country is not listed, please contact us for more information. Countries not listed is possibly due to customs restriction on food products. There may be special requirements for your country to import food products.

Additional Shipping Information

Once shipped and the package is on transit, shipping is out of the control of Big Green Organic Food and thus we cannot guarantee a specific arrival time in an event of severe weather or other events.  Big Green Organic Food is not responsible for lost or stolen goods, product that has been left out for extended periods of time or other unrelated delays. Additionally, Big Green Organic Food cannot be held responsible for damaged or compromised boxes due to the following reasons:

Incorrect addresses. We ship to the exact address you enter at checkout. Please double check that your address is correct before submitting your order. Refunds due to incorrect addresses will not be granted.